We have been asked the following questions so frequently that we are sure they need answering. If you have other questions regarding our products, please make sure to call us We are always happy to hear from you.

The majority of solid wood flooring and laminate flooring is made with a Tongue and Groove (T&G). The portion of the flooring that is above the Tongue is the wear layer or the thickness of flooring that can be resanded when refinishing is necessary. This wear layer is almost always less that the 5/16" layer of hardwood that we have in all of our borders and medallions. This ensures that you will get the same or more sanding out of Premier Inlays as the surrounding flooring.

Yes. We need to have a sample of the flooring you are using to measure the thickness. The medallion or border will then be sanded as close to that dimension as possible. Greater care must be taken by the floor installer when working in pre-finished floor.

No.

We have 6 standard sizes for most of our wood floor medallions, 3', 4', and 5' diameter round and 3’x4-1/2’, 4'x6' and 5'x7-1/2' ovals. Click on the small picture for a larger photo. We also can make custom sizes and shapes. The price depends on what is needed.

Yes. You can specify the woods you would like to use. The placement of the woods depends on the cutting program. We will send you a line drawing with the woods in the correct positions. You can purchase sample woods if you are unsure of the species you need.

Premier Inlays products are usually made up order by order. There are many different options that are available, like different woods, thickness, installation techniques. We are happy to quote prices based on your exact needs.

There is a 60' minimum for borders or an initial set up charge will be added to your order. There is no minimum order on medallions.

Usually within 2-3 weeks from time of confirmed order to delivery. Some orders can be processed sooner. Some may take a little longer.

Yes, we are happy to quote custom designs. The price is based on the time needed to draw the design and to cut and manufacture the design as well as the size and wood species specified. We would be able to give you a quote based on a drawing or photo.

We will accept returns with prior telephone approval with a 20% restocking charge on standard products. We are not able to accept returns on custom orders. If an item is damaged in shipment or has manufacturing defects (see product information and liability below), you may return it for a full refund. Premier Inlays encourages your telephone calls to make sure that what you are ordering is what you really want. If you are a complete novice at wood floors, we encourage you to visit your local flooring contractor or designer. We can't take the place of them. Premier Inlays Web Site is best for those people who have done their homework on inlays and are quite sure of what they want.

All material is guaranteed to be as specified. All work will be completed in a manner accepted in standard practices. Items purchased for installation in unfinished flooring that is scheduled to be sanded in place will be rough sanded only by Premier Inlays. All items should be inspected prior to installation. Any damage that may have occurred in shipment must be reported to Premier Inlays prior to installation. Installation instructions are provided with each item. We assume no responsibility for incorrect installation or damage to product or surrounding flooring caused by incorrect installation
Prior approval is required on any returned merchandise. Custom orders are not returnable except in cases of damage. A 20% restocking fee on stock orders will be required except in cases of damage
Normal differences in color and/or grain pattern in the wood is desirable and is not considered reason for rejection of a part or whole.
We assume no responsibility for deterioration of our work after our final work (either sanding or finishing) that may occur due to failure to seal wood, inadequate protection of wood surfaces from weather or human elements, expansion or contraction or warping of wood caused by dryness, humidity or moisture that is out of our control.